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Frequently asked questions
Find answers to common questions about pricing, features, support, and document compliance processes.
What is Document Compliance Network (DCN)?
DCN is an enterprise-grade compliance platform without enterprise-grade expense. The annual subscription is infinitely affordable and can even be paid monthly. DCN ensures that its users are compliant and audit-ready year-round while ensuring risk reduction through clear records and communication.
Who is DCN designed for?
DCN is built for food manufacturers, processors, distributors, co-packers, and importers who manage supplier relationships and compliance requirements. The same platform also serves general manufacturing, property managers, franchise operators, and senior living communities that must keep vendor and facility documents current.
How does DCN save my company time?
DCN automates document requests, expirations, renewal reminders, and compliance tracking so you never chase suppliers or monitor spreadsheets. Suppliers upload directly from the email they receive — no portal login. Internal SOPs stay version-controlled, and floor paperwork moves onto phones and tablets. Most companies cut QA document-management time by 50–75%.
What types of documents can DCN manage?
Supplier and compliance files (SQF, FSSC 22000, BRCGS, HACCP, GMP, ISO, Organic, Kosher, Halal, insurance, letters of guarantee, spec sheets), shipment documents (COAs, FSMA 204, BOLs, lot numbers), internal SOPs and policies, production-floor forms, and outbound customer documents such as certifications and audit reports.
How long does implementation take?
Most customers set up the supplier side the same day. There is no heavy IT project. Unlimited in-house customer service walks you through it so you can start using DCN immediately.
Does DCN keep you audit-ready?
Yes. DCN maintains complete audit trails, version control, timestamps, expirations, and instant search. Companies using DCN often reduce audit prep from days or weeks to minutes.
What makes DCN different from other compliance platforms?
Vendors never need to log in to upload documents, and pricing is a simple flat annual rate with unlimited users. DCN is faster to implement, easier to use, and more affordable than traditional QMS or generic file storage.
How much does DCN cost?
Manufacturing is a flat $12,500 per year for one location, with unlimited users, documents, vendors, customers, and support. Property management starts at $500 per unique property. Franchise is $500 per year plus $10 per location. Senior and assisted living is $6,000 per management company plus $100 per managed property. Lower price points are available for start-ups.
Where is my data stored?
All data is hosted in Microsoft Azure’s secure U.S. or EU cloud environment depending on your location. Full redundancy, encryption, and uptime protections. DCN does not use third-party file-sharing services.
What happens if a supplier doesn’t upload their documents?
DCN automatically sends reminders and escalations for pending, expiring, or overdue documents. Your dashboard shows exactly who is compliant and who is not, in real time.
Does DCN integrate with other systems?
Yes. DCN can custom-integrate with ERP systems, quality platforms, and traceability tools. If a custom API or connector is needed, the development team can build it. Custom code or third-party API work may have additional cost.
What if I decide to leave DCN?
You can mass-export every document in a clean digital format plus a matching spreadsheet of all data.